Additionally, clients may directly enter issues or requests, and track them, in the client portal, powered by Jira.
Although your client support team is in regular contact and routinely reports status of issues and requests, real-time status information is always also available in the client portal for self-service.
Proactive Issue Resolution
If an issue is identified, it is often remedied immediately as RxAgile allows real-time updates (e.g., override, PA, eligibility update) to the production system by appropriately permissioned users. We proactively monitor all production file loads for potential fatal errors and to identify trends, including the total number of record failures for larger files. In the event an issue is identified, our streamlined communication channels ensure file processing disruptions are quickly mitigated.
What else would you like to learn about today?
Transparency, control, flexibility are all long over due. We got here as fast as we could.
We're here for you. In the way we wished our PBM was there for us and wasn't.
Whether you're new or been there, we've got an accelerator for you.
Security & Continuity
We're rather proud of all the badges we've earned and the downtime we haven't had.